Repairing PitStop Pro (offline method)

Use this task when you try to use PitStop Pro, but it tells you that you need to repair your license.

In addition to your offline system on which PitStop Pro is installed, you must have a system with internet access to communicate with the Enfocus web server.

To repair PitStop Pro

On your offline system with PitStop Pro:
1. In the About Enfocus PitStop Pro dialog box, on the License tab, select the product key you want to repair.
2. Enable the Off-Line Mode option.
3. Click Repair. A new dialog box opens.
4. In Step 1, click Save. PitStop Pro creates a file: requestrepair.xml.
Make requestrepair.xml available on your online system.
Example: You can copy requestrepair.xml to a USB stick, and connect the USB stick to your online system.
On your online system:
1. Go to http://www.enfocus.com/products/activation?lang=en
2. Upload requestrepair.xml, and click Continue.
3. Fill in your Enfocus ID password, and click Continue.
4. Click Continue to confirm. The Enfocus web server creates a file: response.xml.
5. Download the file.
On your offline system with PitStop Pro:
1. In Step 2, upload response.xml.
2. Click Repair. Your system repairs PitStop Pro. If it did not work, please contact Enfocus:
  - activation@enfocus.com
  - http://www.enfocus.com/en/support/request-feature-report-problem
3. Click Close.