Deactivating Switch modules (offline method)

This procedure describes how to deactivate additional modules on a computer without internet access.

You must have an additional computer with internet access to communicate with the Enfocus web server.

Deactivate a Switch module if you want to move the license for this module to another computer, or if for any reason you don't need it anymore.

Deactivating Switch offline consists of three steps:

Create a deactivation request on the computer on which you installed Switch.
Save this file on another computer with internet access and upload it to the Enfocus activation website. Enfocus will provide you with a deactivation response file.
Upload the response file to the computer on which you installed Switch and deactivate it.

These steps are explained in detail below.

To deactivate Switch modules

On the computer on which you installed Switch:
1. Open Switch
2. On the Help menu, click Manage licenses.
3. In the left part of the Manage licenses dialog, select the module(s) you want to deactivate. To select multiple modules, hold down the Ctrl key while clicking the modules concerned.
4. Click Deactivate.
5. In the Enfocus Software Activation dialog, select the Off-Line Mode checkbox.
6. Select the Export license information during deactivation checkbox. This enables you to export the license file (with the key being deactivated), so that you can reactivate it on another system.
7. Click Deactivate. A dialog pops up, allowing you to select a download location and a name for the license backup file (LicensesBackup.html).
8. Browse to a download location, and click Save. The Off-Line Deactivation dialog appears. It allows you to download a deactivation request file.
9. In the left part of the dialog, click Save and save the deactivation request file requestdeactivate.xml on your computer.
On a computer with internet access:
1. Make requestdeactivate.xml available.
  Tip: You can copy derequestactivate.xml to a USB stick, and connect the USB stick to your online system.
2. Go to http://www.enfocus.com/products/activation?lang=en
3. Upload requestdeactivate.xml, and click Continue.
4. Fill in your Enfocus ID password, and click Continue.
5. Click Continue to confirm. The Enfocus web server creates a file: response.xml.
6. Download the file.
On the computer on which you installed Switch:
1. Make response.xml available on this computer.
2. In the Off-Line Deactivation dialog (see step 1i), in the right part, click Load and upload response.xml.
3. Click Deactivate. You have deactivated the selected Switch module(s).
4. Click Close.