Repairing Switch (offline method)

This procedure describes how to repair Switch on a computer without internet access.

Prerequisite: You must have an additional computer with internet access to communicate with the Enfocus web server.

Licenses are linked to the hardware characteristics of your computer. If the hardware characteristics change (for example: you added memory or a new network card), the license is not valid anymore and you must repair it.

Repairing Switch offline consists of three steps:
  1. Create a repair request on the computer on which you installed Switch.
  2. Save this file on another computer with internet access and upload it to the Enfocus activation website. Enfocus will provide you with a deactivation response file.
  3. Upload the response file to the computer on which you installed Switch and repair it.

These steps are explained in detail below.

To repair Switch

  1. On the computer on which you installed Switch:
    1. Start Switch and connect to a local Switch Server. Repairing licenses is only possible on a local Switch Server.
    2. On the Help menu, click Manage licenses. The Manage licenses dialog appears.
    3. Select the module(s) that need to be repaired. If a module needs to be repaired, the Repair button is activated.
    4. Click Repair. The Enfocus Software Repair dialog is opened.
    5. Select the Off-Line Mode checkbox.
    6. Click Repair.
    7. In the Off-Line Repair dialog, click Save and save the repair request file requestrepair.xml on your local computer.
  2. On a computer with internet access:
    1. Make requestrepair.xml available.
      Tip: You can copy requestrepair.xml to a USB stick, and connect the USB stick to your online system.
    2. Go to http://www.enfocus.com/products/activation?lang=en
    3. Upload requestrepair.xml, and click Continue.
    4. Fill in your Enfocus ID password, and click Continue.
    5. Click Continue to confirm. The Enfocus web server creates a file: response.xml.
    6. Download the file.
  3. On the computer on which you installed Switch:
    1. Make response.xml available on this computer.
    2. In the Off-Line Repair dialog (see step 1f), in the right part, click Load and upload response.xml.
    3. Click Repair. You have repaired Switch. In case of problems, please contact Enfocus:
    4. Click Close.
Parent topic: Managing your Switch licenses

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